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“SCS is truly creating a one-of-a-kind iconic feature, aside from being the largest waterplay structure in all of China, its innovative design, extraordinary themeing and unique play features will make it is a must-do and see attraction. Just one more reason to visit the Haichang Caribbean Park and keep coming back.” said Qu Nai Qiang, vice president of Haichang (Group) Co., Ltd.


FAQs

How long will it take to get my parts?

The average lead time is 4 to 6 weeks but it may be longer depending on the part you requested.

What is the best way to order parts?

Please email us via our Parts Order Form. You can also fax us at 801-737-3115 or phone us at 801-737-3114 x 118 with your order.

How do I renew my warranty?

You can renew your warranty by contacting a SCS’s Customer Service Representative at 801-737-3114 x 118. Have the park location, name and opening date available when calling. If the structure is less than one (1) year old we can extend the warranty for 5% of the original purchase price. If the structure is more than one (1) year old you will be referred to “PurePlay Waterpark Restoration” for a consult, cleaning and warranty renew opportunity.

 

What is covered under my warranty?

Parts only!

What is the length of my warranty?

Your warranty is good for one year from shipment from SCS’s plant or if SCS installed the structure, one year from the date of the install.

What are SCS’s payment terms?

All orders must be pre-paid prior to shipping unless other arrangements have been made.

What is SCS’s return policy?

All unused, off the shelf parts can be returned and your money will be refunded minus a 20% restocking fee and any additional shipping. Custom ordered parts are non-refundable.